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 Adaptive
CTI makes office life easier! Everyone has a computer and a telephone –
Adaptive CTI is about making both office tools work together better.
Using your PC to control your phone calls is convenient and saves time.
Using Adaptive CTI, you can easily answer calls, hold them and transfer them
to other people. You can even see the status of other users and telephone
extensions before you try to call or transfer a call to them.
Main features include:
 | On-screen call control buttons. |
| The ability to "see who is calling" before you answer the call. |
| Screen-pops that are capable of popping any PC application using a
keystroke macro. |
Adaptive CTI is available in three versions: Basic, Standard and
Professional.
 Adaptive
Desktop SMS delivers lower costs and increased productivity to your
business.
SMS messages are quick to send and convenient to receive. People usually
read them as soon as they arrive. SMS can be used in all sorts of ways, like
keeping in touch with your staff or reminding your customers to keep
appointments. Best of all, it is much cheaper to send an SMS than it is to
make a call to a mobile phone.
Adaptive Desktop SMS enables you to write and send an SMS message from
your desktop PC. With Adaptive Desktop SMS you can easily type and send a
message to one person or to many people at the same time.
Main features include:
| An SMS message viewer that enables users to create and send SMS
messages easily. |
| Ability to send the same message to many people at the same time. |
| A centralised message database and database search / audit tool. |
| Ability to send messages using an SMS gateway service or a GSM modem |
 The
Adaptive Progressive Dialler increases the productivity of people who
make outbound telephone calls. It also provides comprehensive management
reporting, so that calling work can be better managed. By automating the
process of dialling calls, users spend less time managing their “call lists”
and more time talking to customers. With automation also comes reporting and
with reporting comes management control.
The Adaptive Predictive Dialler increases the productivity of
people who make outbound telephone calls to consumers. Consumers are often
out when you call them. The Adaptive Predictive Dialler finds people who
answer the phone, so your people spend more time talking and less time
listening to ring tone.
Main features include:
| Ability to import call lists from text files. |
| Ability to configure call result codes, wrap-up time and number of
retries. |
| Support for multiple simultaneous campaigns and multiple call queues.
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| Choice of Progressive, Overdialling and Predictive dialling modes. |
| Comprehensive real-time and historical management reporting. |
 Adaptive
Messaging lets you manage email, fax and SMS messages in the same efficient
and professional way that you handle telephone calls. Adaptive Messaging
enables you to handle customers’ messages quickly and effectively, saving
you money and increasing your levels of customer satisfaction.
Adaptive Messaging can deliver partially or fully automated
“self-service” information systems that keep your customers better informed
while reducing your operating costs.
Main features include:
| Support for fax, email and SMS messages. |
| Rule-based message workload technology that increases agent
productivity. |
| Skills-based routing and multi-channel work blending. |
| Comprehensive management reporting. |
| Centralised message database with comprehensive search / audit
facilities. |
Adaptive Web Assist is designed to help your company do more business
over the web. Many companies have a web presence that attracts lots of
visitors. Adaptive Web Assist helps you to turn visitors into customers.
Using Adaptive Web Assist, you can offer web visitors two forms of
assistance. Your site can display a “Call me” button that enables the
visitor to request a telephone call-back, either immediately or scheduled
for a future time and date. You can also offer your visitors the opportunity
to “talk” to your users using interactive web chat.
Main features include:
| Support for web call-backs and webchats |
| Skills-based routing and multi-channel work blending. |
| Centralised message database with comprehensive search / audit
facilities. |
| Ability to customise look-and-feel of pages to suit the customer's
website. |
The Adaptive Contact Centre solution delivers all of the
Adaptive products as an integrated, total solution at a lower price. If you
commit to purchasing the Adaptive Contact Centre, you receive a substantial
discount compared to the cost of buying the Adaptive system module by
module. Implementing the total solution is faster, because all modules are
installed at the same time. User training is reduced because it only has to
be done once.
Main features include:
| All of the Adaptive products - but at a lower price if purchased as a
total solution |
| Inbound and outbound telephone calls can be blended. |
| Telephone and message work can be blended. |
| Real-time and historical management reporting across all contact
channels. |
Click here to download the Adaptive Product Brochure and Presentation.
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