Ones and Zeros

Telephony and CTI Services

CTI

CTI stands for Computer Telephony Integration. Simply put CTI links the computer on your desk with the phone along side it. Companies use CTI to bring up your details on the computer screen when you call and to automate the way they call you. This technology is now available to even the smallest businesses.

Example Uses

• On screen call control - Dial from screen
• Screen popping - Retrieve database record based on callers phone number
• Automated dialling - Give agents an automated sales campaign
• Predictive Dialling - Keep contact rates up by preparing fresh calls for agents

Telephone Systems

Most businesses use the telephone as their main method of communication with their customers. As such it is important that you choose a reliable platform and one that can grow with your business.

Installation Services

Ones and Zeros offer installation services to dealers of the Adaptive range of products and the Oak Telecom SmartPhone range. Many dealers sell these products infrequently and may not have the skills required in house. Contact us for more details.

New Installation Partner - www.telecomcare.net

Ones and Zeros have the experience to connect your business systems together.

"Thank you for the CTI system you installed. The accounts department now not only sees who is calling, but Sage now opens directly at that customers account"